Trusted Merchants

At Wowcher, we're committed to delivering the best experience for our customers. That's why every merchant we partner with undergoes a rigorous vetting process to ensure they meet our high standards. Here's how we ensure you can shop with confidence:

1. Comprehensive Background Checks
Before a merchant joins Wowcher, we perform:

• Credit Checks: To ensure financial stability and reliability.


• Warehouse Checks: To confirm inventory availability and operational efficiency.


• Customer Service Check: We ensure every merchant has a helpful and friendly point of contact should you ever need to contact the merchant's customer service team.


• Company Verification: A thorough review of business credentials, history, and reputation.

2. Ongoing Quality Assurance
Our work doesn’t stop once a merchant goes live. We continuously monitor performance to maintain service standards. This includes:

• Mystery Shopping: Our team regularly go undercover on our site as a customer and conduct mystery shops across a wide range of our products every week to evaluate the shopping experience, delivery reliability, and product quality.


• Customer Feedback Analysis: Every customer receives a survey once their product has arrived, and we actively review your feedback to ensure any concerns are addressed promptly.

3. Trusted Partnerships
By partnering only with merchants who meet our strict criteria, we ensure that every deal you purchase is from a trusted and reliable source who offer you a great product at a brilliant price.

Your Satisfaction, Guaranteed
From our rigorous checks to continuous monitoring, we do everything possible to ensure you have a seamless shopping experience. If you ever encounter an issue, our Customer Support Team can be contacted here.